Privacy Policy

1. Introduction
At CP Strength and Flow Wellness, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or contact us. We comply with the UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018.

2. Information We Collect

Information you provide to us
• Name
• Email address
• Phone number
• Health or fitness information relevant to classes or treatments
• Booking and payment details
Information collected automatically
• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Cookies and website usage data

3. How We Use Your Information
• Manage bookings, memberships, and appointments
• Provide pole fitness, yoga, massage, and wellness services
• Respond to enquiries and provide customer support
• Send important service updates or information
• Improve our website and services
• Meet legal and regulatory obligations

4. Health Information
Any health or medical details you provide are treated as special category data under UK GDPR and are used only to help ensure your safety during classes or treatments and to tailor services to your individual needs. This information is stored securely and accessed only when necessary.

5. Sharing Your Information
• We do not sell or trade your personal data.
• We may share your information with secure payment providers, booking or scheduling software providers, and professional advisers or legal authorities where required by law.
• All third parties are required to keep your data secure and confidential.

6. Data Storage and Security
• We use password-protected systems and secure third-party platforms.
• Access to personal information is restricted.
• We retain personal data only for as long as necessary for legal, accounting, or service-related purposes.

7. Cookies
Our website may use cookies to ensure proper functionality, analyse visitor behaviour, and remember your preferences. You can control or disable cookies through your browser settings.

8. Your Rights
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Contact Details
If you have any questions about this Privacy Policy or your personal data, please contact: CP Strength & Flow Wellness. Email: cpstrengthandflowwellness@gmail.com. Phone: 07957945757. Address: Unit 7, Penmaen Industrial Estate, Pontllanfraith, Blackwood, NP12 2DQ.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.